Privacy Policy

Last Updated: 12/21/2025

High Tide Pools & Spas ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request services, or communicate with us, including via SMS messaging.

By using our website or providing your information, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information in the following ways:

Information You Provide Directly

• Name
• Email address
• Phone number
• Address or service location
• Project details or service requests
• Appointment or estimate information

This information is collected when you:

• Fill out a contact or quote form
• Schedule an appointment
• Request information or services
• Communicate with us by phone, email, or text

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on site
• Referring URLs

We may use cookies or analytics tools (such as Google Analytics) to improve website performance and user experience.

How We Use Your Information

We use your information to:

• Respond to inquiries and service requests
• Schedule and confirm appointments
• Provide estimates and service updates
• Communicate about pool installation, maintenance, restoration, and outdoor living services
• Improve our website and services
• Maintain internal records
• Comply with legal or regulatory obligations

We do not sell or rent your personal information.

SMS Messaging & A2P Compliance

By providing your phone number, you consent to receive SMS messages from High Tide Pools & Spas for transactional and service-related purposes, including but not limited to: appointment reminders and confirmations, scheduling updates, estimate notifications, service status updates, and customer support communications.

Consent

Consent is obtained when you: submit a form on our website (www.cincyhightide.com), request a quote or estimate, schedule an appointment, or contact us directly by phone, email, or text. Message frequency may vary. Message and data rates may apply.

Opt-Out

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at info@cincyhightide.com. No marketing or promotional SMS messages are sent without proper consent.

How We Share Information

We may share information only with trusted third parties that help us operate our business, such as CRM and communication platforms, scheduling or automation tools, and website hosting and analytics providers. These providers are required to keep your information secure and confidential. We may also disclose information if required by law or to protect our legal rights.

Cookies & Tracking Technologies

Our website may use cookies to improve site functionality, analyze website traffic, and enhance user experience. You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. While no system is 100% secure, we work diligently to safeguard your data against unauthorized access, disclosure, or misuse.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to remove it.

Your Rights & Choices

You may request access to your personal information, request corrections or updates, request deletion of your data (subject to legal requirements), or opt out of communications at any time. To exercise these rights, contact us at info@cincyhightide.com.

Changes To This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:
High Tide Pools & Spas
info@cincyhightide.com